How to find the impact of Advertisement?

Hello friends

Recently, I was reading Marketing Management by Philip Kotler. One topic struck my mind. How to measure the impact of the advertisement?

Just think. With billions in budget, the marketing and advertisement guys do their best to have powerful and memorable ads. But the point, is does it give any results? If yes, then how much?

I am sure, this is the question that bugs every marketing and advertising professional.

So, I asked the following question on one forum.

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Question

Hello Friends

When we design the marketing campaign, we focus on three factors i.e. Reach, Frequency and Impact. Now reach, can be obtained through the media agencies like the readership of the newspapers, and the categories of the readership. Frequency, can also be calculated via various quantitative techniques, like you can tail the target customer, and find out the frequency of exposure, he gets to the particular type of media. But, I am unable to understand, how to find the impact Can anybody help me to understand this?

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Responses

Dear Prabal, I would like to talk about what I understand of the issues that you've raised. When we design a marketing campaign, we do not focus on reach, frequency and impact alone. A marketing campaign adheres to the marketing plan (sample attached). Hence these three factors are only a part of the whole (marketing) plan. Reach, frequency and impact come under the domain of ADVERTISING and/or MEDIA CAMPAIGN. Although roles overlap, reach and frequency are taken care of by media planning agencies. Impact is measured by the media planners, ad agency and even the client. To measure the impact, the media vehicle details (like reach, frequency) are collated from media agencies (say TAM) by the ad agency and the company. The ad agency may or may not do a "Communication Research" in which they do a market survey to "test" and analyze the response of the target audience. The ad agency may do primary research to gauge the public opinion and a secondary research to gauge the response of the critics. Then they arrive at the "impact" of the ad campaign on the brand - whether the ads have succeeded to position the brand in the mind of the customers as intended. The company may or may not do a litmus test on its brand equity to measure the "impact" of the ad campaign on its brand. But as many marketers, and definitely the sales managers, will say - The "real impact" is measured by the ACTUAL SALES as all this effort is directed at only one goal - making the balance sheet look good!
Links:
http://www.csu.edu.au/division/marketing/downloads/Marketing_Plan_template1...

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If it moves people to do something (hopefully purchase something in most cases or at least be remembered correctly in terms of brand and message) it has had an impact. If it doesn't, it hasn't. Simple eh? Many things are unless people are getting paid to unnecessarily complicate them.
Messages from Peter Palmer (1):

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Agree to Peters views. Impact will be positive as well negative, neutral one will not be considered good from placement as well campaign point of view. To me impact can be as simple as getting numbers/data for Has campaign succedded in reaching potential audience/targets/buyers with appropriate message, with acceptable cost. Has potential audience/targets/buyers started finding more about product/service Has potential audience/targets/buyers started enquiring about product/service at sell points Have they started buying it finally, how much, how frequently, hows feedback so far? Are they buying it again and again and helping brand building through loyalty as well value add to customer. With above data one can check how much your service/product is eating into competition business etc.. Hope this helps. regds- Vijay
Messages from Vijay Kurhade (1):

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Impact is the ability to create sales - so measure sales. Or if the advertising is not directly focused on sales, then its increase in something like brand strength or consideration - this can be obtained from market research. Other possibilities for estimates of impact include enquiries, returned coupons, visits to a website.
Messages from Saul Dobney (1):

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Impact have to call out the shock in the customer and to encourage him to the purchase product( I say that purchase without the reflection so example the small child ask for next ice cream) not so much the frequency because this can bore but to calculate the cost of attainment to the customer - for the best on the 1000 persons. Effective reach of advertisement good tools for this for example GRP(Gross Rating Points) or TRP( Target Rating Points). I like better to use GRP. I think that impact is the pressure on the customer something in the kind of buy this if you are not you be wrongful - you will fall down about 1 level in social hierarchy, everyone of use wants to boast this stay in our nature. Nobody does want to be beyond of the sociable cream
Messages from Lukasz Urbaniak (3):

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You can do some research to measure the effect of your campaign - some metrics such as brand awareness, image, etc. With media you should get a post-buy analysis The best proof is your sales though ;)
Messages from Mirek mirpo POLYNIAK (1):

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Prabal, This a very good question. However, what you are describing is not a marketing campaign, but an advertising/ media campaign which is a part of a marketing campaign. A marketing campaign can have two prime targets: - creating brand awareness By which we use mostly mass media (that what you where describing). - creating sales By which we use mostly direct marketing to reach our goals The campaign itself can be focussed on one or the other or both targets. I will leave direct marketing for another discussion and will focus on the term ‘brand awareness’. Within ‘brand awareness’ you again have different possibilities of setting targets, for example: - creating top of mind awareness - creating a certain Public Image - etc. Know we come to your question: “How the measure the impact of advertisement? “ To measure the impact of advertisement directly is very difficult. Their always creative ways to measure a certain part of your advertisement campaign off course, but most often the results are not reliable. A better way is to link the ‘impact’ to the target you have set for the campaign, think of creating top of mind awareness. Before you start your campaign you have data regarding the current situation; simple example is that from a 1000 persons 200 think of your name first during a survey. Know you can measure the impact by holding the exact same survey again after your campaign and compare the results with the previous survey. The impact of your advertising campaign is measured on the comparing of the two survey’s and their results.
Messages from Sebastiaan van Aard (3):

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Hi Prabal, I think conversion/ sales would be tangible impact. You could also measure brand awareness, advertisement recal etc pre and post advertisement for impact evaluation.
Messages from Yogesh Bisht (2):

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Prabal, When you say 'impact' I'm not sure whether you are referring to sales impact or communication impact. But, reach and frequency are surrogate measures for what a marketer really cares about, sales. If a communication metric is necessary you should look towards awareness because you can make better correlations to sales this way.
Messages from David Adelman (1):

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Prabal, It is quite an interesting question, however, the answers are pretty basic. Reach and Frequency are measurements of the depth of your advertisement reaching your target audience, frequency is the number of times your target is exposed to the ad. Impact is the results which moves the consumer to take action. This is measured by sales, visits to the web, tracking, pre and post focus groups, etc. However, remember, that if we all knew the answers all of the time regarding this question, we probably would not be discussing it now :). Fran

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Sales of course is a the most direct metric, however that can be constrained by factors like distrbution and pricing. To understand the AD IMPACT ie whether the ad motivated the consumer to consider purchasing the brand the following simple metrics would give you a good idea. - ad awareness - how many people recall seeing the ad - message recall- what do they remember from the ad - Impact on purchase intent and brand image- difference in purchase /trial intent and brand image ratings amongst those aware of ad vs those not aware These metrics can be obtained via primary research.
Messages from Asit Gupta (1):

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Prabal- Impact can be defined from a media point-of-view, such as R/F. Media impact is more or less measured by setting some level of effective communications level... e.g. reach at the 3+ frequency level and effective GRP's (a/k/a ERP's). However, a more salient measurement is whether your ad resonates with your audience and does the messaging communicates to them. This can be determined via focus groups, copy testing, etc. Hopefully, this will translate to increased sales and/or increased awareness of your product or service.
Messages from Stan Weinstein (1):

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When we traverse Marketing through to Sales and are looking at the success of any campaign - 'impact' is best measured by looking at your order book....It's simple from that perspective Ensure you define specific milestones at various stages along the campaign timeline as this will allow you to trend the success or failure of the campaign. The metrics you create will vary according to the nature and reach of the campaign.
Messages from Sam Thiara (1):