BPR - Business Process Reengineering

Courtesy: Anurag Kushwaha

BPR(Business Process Reengineering)

Reengineering is the fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.
(Hammer & Champy, 1993)

Purpose of BPR
· Purpose of reengineering is to ”make all your processes the best-in-class”.

BPR Versus Continuous Improvement

BPR
· Radical Transformation
· Process & Technology Focus
· High Investment
· Rebuild
· Champion Driven


Continuous Improvement
· Incremental Change
· People Focus
· Low Investment
· Improve Existing
· Work Unit Driven

Why Reengineer?
· Customers

• Demanding
• Sophistication
• Changing Needs

Competition

• Local
• Global

Change

• Technology
• Customer Preferences

Why Organizations Don’t Reengineer?
· Complacency
· Political Resistance
· New Developments
· Fear of Unknown and Failure

Performance
· BPR seeks improvements of
o Cost
o Quality
o Service
o Speed

Key Characteristics
· Systems Philosophy
· Global Perspective on Business Processes
· Radical Improvement
· Integrated Change
· Focus on End-Customers
· Process-Based
· People Centred