courtesy Anurag KushwahaWhat is a Process?
Characteristics of process
o They have customers (internal or external)
o They cross organizational boundaries
What is a Business Process?
Like – Checking the quality, selling the product, paying to the creditors, hiring employees.
Classification of business process
o Operational process
o Management process
o Cycle process
Operational Process
o Product development
o Customer requirement identification
o Integrated Logistic
o Manufacturing
o Order management
o Sale and service
Management Process
o Process monitoring
o Information management
o Asset management
o Human capital management
o Planning and resource allocation
Cycle process
o Equipment life cycle management
o Human resource life cycle management
o Product life cycle management
o Cash flow management
o Material flow management
Importance of business process
o Standard work procedure
o Standard completion time
o High rate of information flow
o Faster decision making
o High customer satisfaction
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